Syed Imran

An Enthusiastic trainer and mentor with over 13 years of experience in Customer Service, Training and Development. He is a Commerce Graduate with a Diploma in Management in International Airlines Travel and Tourism. His strengths are his client relationship skills, customer focus and motivation. He is skilled in designing and implementing organizational and employee development programs, which include:

     •    Customer service
     •    Soft skills
     •    Spoken English
     •    Listening and Questioning technique
     •    Behavioral skills
     •    Team building and Motivation
     •    Positive speak
     •    Presentation skills
     •    Train the Trainer
     •    Email etiquettes
     •    Time management and Goal Settings
     •    Impression management
     •    Professional etiquettes
     •    Handling different customers
     •    Voice weapons
     •    Voice neutralization

He takes pride in his training and believes that people sometimes limit their own progress by building barriers
and self-defeating prophecies and he enjoys assisting them to successfully overcome them by training them on self-assessment, thought provoking exercises and a better future direction through various visualization and training techniques. He takes keen interest in research and development of workshops, keeping in mind various organizational behaviour and work habits of participants.

Following are the Companies he has added value:

     •    Trinity Academy – Mumbai - India
     •    Allahabad bank
     •    Le Passage to India
     •    Sun Capital
     •    Club Mahindra
     •    Deloitte
     •    Raj travels
     •    Mumbai Cricket Academy
     •    SIKSHA Training and Development Partners -Telephone Doctor (USA) – Bangalore, India
     •    Accenture
     •    JP Morgan Chase
     •    HP
     •    Honeywell India
     •    IBM India
     •    Khoday Contact Center – Bangalore - India
     •    Tiscali - ISP (UK)
     •    eFunds International – Mumbai, India
     •    Damania Airways – Mumbai, India
     •    Networker Strategy – Alkhobar, Saudi Arabia
     •    Namma Cargo Services – Dhahran, Saudi Arabia